General Terms and Conditions

This English text is a convenience translation. The binding version is the German one.

Version of 26 August 2026.

1. Scope and contracting parties

These terms apply to all services provided by Fabian Brugger, 195 Rama 9 Road, Huay Khwang, Bangkok 10310, Thailand (“Motura”), offered via motura.at and motura.ai.

The offering is directed exclusively at entrepreneurs within the meaning of § 1 of the Austrian Consumer Protection Act (KSchG). Consumers are excluded from use. By placing an order, the customer confirms that they are acting in the course of their business.

Differing or supplementary terms of the customer do not become part of the contract, even if they are not expressly objected to.

2. Description of services

From a script supplied by the customer, Motura automatically produces an animated explainer video in the customer's visual identity. The preview is free and carries a watermark. Unlocking the file without a watermark, along with any add-on services, is subject to charge.

The script comes from the customer. Motura owes neither copywriting nor advice on content. Visual language, scene structure and animation are chosen by the system according to its own design rules.

The recommended video length is up to 1:30 minutes. Beyond that, a surcharge of 50 euros net applies per started 30 seconds. Through the order form we accept scripts up to 2:30 minutes. Longer videos are agreed with us beforehand.

3. Formation of contract and payment

The presentation of services on the website is not a binding offer. By submitting the order form, the customer makes an offer. The contract for the free preview is formed once the email address is confirmed.

The purchase of the file without a watermark is handled by a payment provider acting as merchant of record. That provider becomes the customer's contracting party for the purchase, issues the invoice and remits VAT in the respective country. The provider's own terms apply to the purchase in addition to these terms.

All prices stated are net and exclusive of statutory VAT. Businesses with a valid VAT ID within the EU are invoiced by the payment provider under the reverse charge procedure.

4. Customer contributions and content

The customer supplies the script, logo, typeface, colours, images and, where applicable, a logo animation. The customer warrants that they hold or have been validly granted all necessary rights in the material submitted, including copyright, trade mark, personality and related rights.

The customer grants Motura the right to process, reproduce and adapt this material for the purpose of producing the video. This right is limited to the purpose of the contract.

The customer indemnifies Motura against all third-party claims raised on account of an infringement of such rights by the material submitted, including reasonable costs of legal defence.

Motura may refuse or discontinue production where content is unlawful, contrary to public morals, or evidently intended to deceive.

5. Rights of use in the video

Upon full payment, the customer receives a non-exclusive right to use the finished video, unlimited in time, territory and content, including the right to adapt it and to use it for advertising purposes.

The free watermarked preview is intended solely for internal assessment. Publishing it, passing it to third parties or using it for advertising is not permitted.

Motura may show finished videos as references where the customer has consented in the order form. Such consent is voluntary and may be withdrawn at any time with effect for the future.

6. Delivery and turnaround times

The duration of about one hour stated on the website is a non-binding target derived from operation to date. It is neither a warranted characteristic nor an agreed deadline.

Delays caused by disruptions at upstream providers, in particular providers of speech synthesis and language models, do not give rise to claims for damages. Motura informs the customer if a production is significantly delayed.

7. Free allowances and misuse

Five free test videos are included per customer. Each unlocked video makes five more available again.

To guard against misuse, technical limits per origin and company domain apply in addition. They take effect only for customers without a purchase and are not part of the services owed.

Motura may block access where the free allowances are systematically circumvented, in particular by repeated sign-ups under changing addresses.

8. Agency plan

The plan covers two videos at the scope of the Pro package per calendar month at a price of 490 euros net per month. Unused videos expire at the end of the month and are not carried over.

Additional videos within the plan are billed at the reduced plan price. Videos on the plan are delivered without Motura branding.

The plan can be cancelled monthly with effect from the end of the current billing period. Cancellation is made through the payment provider or informally by email to hallo@motura.at.

9. Refunds

Before purchase, the complete watermarked preview of the video is available free of charge. The customer therefore assesses the finished result before paying. If the video is not to their liking, no cost arises.

Should an error nevertheless occur for which Motura is responsible, Motura refunds the purchase price in full. This applies in particular where the delivered file is technically unusable, where it does not correspond to the approved video, or where a paid feature is missing, such as an ordered format or an ordered language version.

Send refund requests informally to hallo@motura.at within 14 days of purchase, stating the order number and a brief description. Motura normally replies within one business day. The refund is issued by the payment provider via the original payment method.

A subsequent change to the script, a change of mind about the content, or a design decision by the system that was covered by the approved preview are not grounds for a refund.

10. Warranty and liability

Motura provides warranty in accordance with statutory provisions. The customer inspects the video without delay upon receipt and reports apparent defects within 14 days.

Motura is liable without limitation for intent and gross negligence, and for damage arising from injury to life, body or health.

In cases of slight negligence, Motura is liable only for breach of material contractual obligations, and limited in amount to the damage typical for such contracts and foreseeable, but at most to the fee paid for the order concerned.

Liability for lost profit, indirect damage and loss of data is excluded in cases of slight negligence. Motura is not liable for the lawfulness of the content supplied by the customer.

11. Final provisions

Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods and the conflict-of-law rules of private international law.

The place of jurisdiction for all disputes arising from this contract is the competent court in Vienna, insofar as the customer is an entrepreneur.

Should any provision be invalid, the remainder of the contract remains effective. The statutory rule takes the place of the invalid provision.

Motura notifies changes to these terms by email at least 30 days before they take effect. If the customer does not object within that period, the changes are deemed accepted. Motura points this consequence out separately in the notification.